We strive to maintain good relationships with our customers based on trusted partnerships, and to offer them a comprehensive range of products and services which satisfy their expectations. We place particular emphasis on the following aspects:
- openness, dialogue and transparency in our relationships
- welcoming visitors to our sites and offering personalised tours of our workshops
- listening attentively and responding systematically as soon as possible
- participating in developing new products and proposing bespoke solutions
- comprehensive service including finishing and packaging of parts
- our high-performance logistics ensure we keep to the delivery lead times
- regularly monitoring customer satisfaction indicators with a view to continuous improvement
We want to build relationships with our customers based on trust and loyalty, in keeping with our mutual commitments.
